Support review

Warranty and Product Support

Practical, non-final guidance on warranty questions, product support review, and the information Exquisite staff need before confirming coverage or service options.

Current public reference

This page helps customers understand what warranty questions to ask. Warranty durations, coverage, exclusions, repair obligations, replacement commitments, and payment terms should be confirmed by Exquisite staff in writing.

Quick facts

  • Page role: Guidance, not final terms - Use this page to prepare questions and support information before staff review.
  • Best first step: Send quote or invoice plus photos - The product type, timing, site context, and issue photos help staff review the request properly.
  • Do not assume: Coverage before review - A product issue, site condition, or installation concern should be assessed before warranty language is applied.
  • Companion page: Maintenance guides - Care history and product condition often matter when staff reviews support questions.

Warranty content should build confidence without overpromising

Customers comparing premium windows, doors, railings, shower glass, vanities, and custom woodwork need a clear place to understand how support questions are reviewed. The public page can explain what information to prepare now, while final warranty wording remains a separate business and legal decision.

Separate warranty review from product marketing

The safest direction is to avoid broad claims and keep warranty review tied to the actual product, product line, installation context, site exposure, use, maintenance, and visible issue. Hurricane, wind-load, security, water, finish, and lifespan language should only appear when tied to approved specifications.

Use evidence before deciding the path

Support requests should start with the original quote or invoice when available, clear photos, short videos for moving parts, site location, approximate installation timing, and a plain description of what changed. That gives staff a practical basis for next steps without promising a result online.

Support Review Information

  • Original quote, invoice, or order reference if available
  • Product category, room, opening, or project area
  • Approximate installation date or delivery timing
  • Wide photos and close-up photos of the concern
  • Short video for rubbing, dragging, locking, leaking, movement, or noise
  • Parish, site exposure, recent construction work, or unusual conditions
  • Maintenance history or cleaning method if relevant

Warranty Review Areas

These are the topics customers and staff should clarify before final warranty language is relied on. They are not coverage promises and should not replace staff-confirmed terms.

uPVC Window and Door Systems

Support review should identify the exact product, opening, hardware, glass, and installation context before warranty language is applied.

  • Confirm the product line, quote reference, and approximate installation timing.
  • Send photos of the full opening plus close-ups of frame corners, sash or leaf edges, locks, handles, rollers, hinges, drainage areas, and visible seals.
  • Note if the issue began after nearby construction, impact, forced operation, water entry, or other site changes.
  • Avoid stating that a profile, glass unit, lock, roller, or installation concern is covered until staff confirms the specific terms.

Aluminium Frames, Finishes, and Glass Doors

Aluminium systems may involve frame finish, glass, rollers, locks, tracks, drainage, and site-exposure questions.

  • Share photos of the frame finish, track, threshold, drainage path, lock point, handle, and any rubbing or dragging area.
  • Mention coastal exposure, heavy dust, standing water, construction debris, paint overspray, cement splatter, or cleaning chemicals if present.
  • Use short video for sliding, closing, locking, grinding, or alignment concerns.
  • Keep finish and performance language staff-reviewed, especially where exposure or outside trades may have affected the product.

Glass Railings, Handrails, and Shower Glass

Glass support questions should focus on the visible glass, fittings, anchors, movement, and surrounding site conditions.

  • Take wide photos showing the full glass run, stair, balcony, shower, or enclosure.
  • Send close photos of posts, clamps, hinges, rollers, channels, seals, edges, corners, and mounting areas.
  • Mention impact, visible movement, cleaning method, nearby construction, or any change after other trades worked nearby.
  • Do not publish or promise safety, wind, impact, or replacement outcomes without an approved product/specification basis.

Wood Doors, Vanities, and Custom Furniture

Wood and cabinet support often depends on finish, moisture exposure, hardware, alignment, site use, and installation conditions.

  • Share photos of the full piece plus close-ups of swelling, finish changes, scratches, hinge movement, drawer alignment, and water exposure.
  • Note whether the item is exterior, interior, bathroom, kitchen, or exposed to frequent moisture or direct sun.
  • Mention cleaning products, standing water, plumbing leaks, impact, or unusual site conditions.
  • Keep decisions about refinishing, adjustment, repair, or replacement staff-confirmed.

Hardware and Moving Parts

Rollers, hinges, locks, handles, pivots, tracks, and drawer slides are easier to review when the movement is visible.

  • Send one short video showing the exact movement, sound, rubbing, dragging, sticking, or locking issue.
  • Include close photos of the hardware and the surrounding frame, track, threshold, or cabinet area.
  • Do not force stuck or misaligned hardware before staff reviews it.
  • Confirm whether the concern appears after routine use, cleaning, impact, construction work, or recent adjustment attempts.

Site Conditions and Maintenance Context

Warranty review should account for normal care, exposure, construction timing, and whether other trades affected the installed product.

  • State the parish or site area and whether the product is coastal, high-dust, exposed to rain, or still in an active construction zone.
  • Share whether tracks, glass, finishes, or hardware have been cleaned and what cleaning method was used.
  • Mention if the issue appeared after painting, tiling, welding, plastering, moving furniture, or another trade activity.
  • Use the maintenance page as practical guidance, not as final warranty language.

Before Asking About Warranty

A complete support request gives staff enough context to decide whether the next step is troubleshooting, a service visit, quote review, parts review, repair guidance, or formal warranty review.

  • Find the quote, invoice, order reference, or project name if available.
  • Take one wide photo showing the full product and surrounding opening or room.
  • Take close photos of the exact concern, including glass, frame, finish, track, seal, lock, handle, roller, hinge, clamp, post, drawer, or cabinet area.
  • Record a short video if the concern involves movement, rubbing, dragging, locking, leaking, noise, or visible movement.
  • Include parish or site area, approximate installation timing, and whether other trades recently worked nearby.
  • Avoid forcing, adjusting, dismantling, or using harsh chemicals before staff review unless staff has instructed you to do so.

Related Support Pages

Maintenance guides
Use practical care guidance before support review and to reduce avoidable product issues.

Project process
See how photos, measurements, and staff review move a request forward.

Request warranty or support review
Send structured product, site, photo, and measurement details through the quote flow.

Service areas
Share parish and site context so support logistics can be reviewed.

Related Exquisite project references

Custom Wood Front Door Example
A wood front door example from the Exquisite Instagram feed for customers comparing custom door styles. Reference board: /images/proof/representations/custom-wood-front-door.svg

What to prepare for a window quote

  • Width and height for each opening
  • Room name or location for each window
  • Preferred style such as slider, casement, awning, or fixed
  • Glass and frame color preference
  • Photos from inside and outside where possible

Common Questions

Is this the final warranty policy?

No. This page is preparation guidance only. Final warranty terms, durations, exclusions, transferability, repair decisions, replacement decisions, and service eligibility should be confirmed by Exquisite staff.

Why avoid exact warranty durations here?

Exact warranty durations and exclusions are business and legal terms. They should only be published after Exquisite confirms the final wording for each product category.

What should I send for a support review?

Send the quote or invoice reference if available, wide photos, close photos, a short video for movement issues, site location or parish, approximate installation timing, and a clear description of what changed.

Can maintenance affect a support decision?

Maintenance, cleaning methods, exposure, construction debris, impact, and site conditions may be relevant to staff review, but the final decision should not be assumed from this page alone.

Should hurricane, wind, water, or security claims appear here?

Only after they are tied to approved product specifications and staff-approved language. Broad performance claims should not be added as generic warranty copy.

Can staff send this page to customers?

Yes. It is designed as a preparation checklist so customers know what information to send before staff confirms the proper support path.