Website terms

Terms and Conditions

Review Exquisite Windows & More website terms for product information, quote requests, builder estimates, measurements, photos, invoices, payments, warranties, and staff-confirmed approvals in Jamaica.

Quick facts

Website role: Planning, browsing, and quote intake - Product pages, builder outputs, and gallery references help you start the conversation.
Official quote: Reviewed by Exquisite staff - Measurements, site conditions, product options, and logistics can affect final pricing.
Payments: Use the latest quote or invoice - Deposits, balances, GCT, delivery, and installation are confirmed for the specific project.
Approvals: Get changes confirmed in writing - Changes to size, product, color, glass, hardware, site scope, or timing should be reviewed.

Website information helps you plan

Product pages, gallery examples, maintenance notes, service-area guidance, and builder configurations are designed to help customers compare options and explain what they want. Final engineering, warranty, payment, and production approvals come from the official quote, invoice, drawing, or written staff confirmation.

Builder prices and saved configurations need review

The builder can show an estimated product direction for supported windows, doors, wood doors, and railings. Final pricing can change after staff review because measurements, openings, materials, glass, color, installation, delivery, site conditions, and access can affect the actual project.

Official quotes and invoices control the transaction

A request, message, builder link, gallery reference, or website estimate becomes actionable only after Exquisite staff review the details and provide an official quote, invoice, written approval, or direct confirmation for the project.

Payment, warranty, privacy, and support have their own pages

Payment transfer details, privacy questions, warranty preparation, maintenance guidance, and project support are explained on their own pages so customers can find the right information without mixing separate topics.

Before Approving a Quote

Current quote or invoice version
Customer name, contact details, and project location
Final product type, dimensions, material, glass, color, hardware, and finish
Photos, drawings, site access, and opening details reviewed by staff
Delivery, removal, installation, travel, or site-visit scope confirmed
Deposit, balance, GCT, currency, and receipt expectations confirmed
Warranty, maintenance, and support expectations reviewed where relevant
Any changes after approval confirmed in writing

Terms Customers Should Understand

These topics keep the website useful while making it clear when staff review, measurements, and written confirmation are needed.

Website Information and Product Guidance

Product pages, FAQs, gallery content, and maintenance guidance help customers plan, but they do not replace staff-confirmed project details.

Product information can change with availability, measurements, site conditions, and final specification.
General descriptions should not be treated as engineering, legal, warranty, or performance guarantees.
Colors, glass appearance, hardware, finishes, and proportions can vary by screen, supplier, lighting, and final specification.
Final specifications should match the official quote, drawing, invoice, or written approval.

Builder Estimates and Copied Configurations

The builder and copied product links are powerful planning tools, but they need clear approval boundaries.

Builder configurations and copied links are saved preferences, not binding orders.
Dimensions, product choices, glass, color, grids, and options must be reviewed before official pricing or production.
A copied link can help staff see what you selected and continue the conversation.
Do not make payment or production decisions from a builder link alone.

Gallery Examples and Ideas

Gallery examples help customers communicate style direction while keeping final specifications with team review.

Completed-project examples help customers explain the look or product direction they like.
Inspiration images are examples and may not represent the exact final product, price, or installation scope.
A customer can request something similar to a gallery item, but final product choices, measurements, and pricing still require team review.
Location, timing, warranty, and payment details should come from staff confirmation, not assumptions from a photo.

Measurements, Site Visits, and Installation Conditions

Terms should make room for real-world site conditions without making the website feel evasive.

Rough measurements can start a quote, but final pricing may require staff review or a site measurement.
Installation expectations can change with wall condition, removal, access, waterproofing, substrate, height, safety, electrical/plumbing conflicts, or unfinished construction.
Customers should disclose site-readiness issues, access restrictions, and other trades working nearby.
Final installation scope should be confirmed in writing before production or scheduling expectations are treated as final.

Quotes, Approvals, Changes, and Holds

Customers should understand when a request becomes a staff-reviewed quote and when changes need approval.

A website inquiry, preliminary estimate, official quote, accepted quote, invoice, and production approval are not the same thing.
Changes to size, material, glass, color, hardware, layout, site condition, delivery, removal, or installation scope need staff confirmation.
Quote validity, cancellation, hold, or restocking expectations should be checked on the actual quote or invoice.
Keep written confirmation for changes after the quote is accepted.

Payments, Privacy, Warranty, and Support

Terms should connect the other trust pages instead of duplicating or contradicting them.

Payment-specific questions should follow the payment terms page and the official quote or invoice.
Privacy questions should follow the privacy policy and direct staff communication.
Warranty and maintenance expectations should be checked on the warranty and maintenance pages.
Support, corrections, and service questions should be sent through the contact page, phone, WhatsApp, or email.

Before Treating A Quote As Approved

These steps keep the website helpful while making sure customers and staff agree on the official project record.

Confirm the current official quote or invoice version with staff.
Confirm measurements, drawings, product category, glass, color, hardware, finish, and any gallery reference.
Confirm whether delivery, removal, installation, site visit, travel, or special access is included or separately reviewed.
Confirm payment expectations through the official quote, invoice, receipt, or written staff communication.
Confirm warranty, maintenance, and support expectations through the warranty page or direct staff confirmation.
Keep written confirmation for changes after the quote is accepted.

Related Policy Pages

Payment terms
Review bank transfer, receipt, GCT, deposit, balance, and invoice guidance.

Warranty support
Prepare photos, quote details, and product information before asking for support.

Project process
Show how website requests move toward staff-reviewed quotes and project logistics.

Maintenance guides
Keep care guidance separate from warranty and legal obligations.

What to prepare for a window quote

Width and height for each opening
Room name or location for each window
Preferred style such as slider, casement, awning, or fixed
Glass and frame color preference
Photos from inside and outside where possible

Common Questions

Are builder estimates binding?

No. Builder prices and copied configurations are planning tools until reviewed and confirmed by Exquisite staff.

When does a request become an official quote?

A request becomes official when Exquisite staff review the details and provide a quote, invoice, written approval, or direct confirmation.

Can final pricing change after a website estimate?

Yes. Measurements, site conditions, selected options, delivery, removal, installation, access, and scope changes can affect final staff-reviewed pricing.

Where should payment details live?

Payment-specific expectations should live on the payment terms page and then be finalized on official quotes, invoices, or written staff communication.

Are copied builder links official orders?

No. Copied builder links preserve a configured product for sharing and staff review, but they do not approve production, pricing, or payment by themselves.

Can gallery ideas be treated as completed jobs?

No. General gallery ideas are examples only. Completed-project references should stay tied to real Exquisite project media and supported case-study details.

What should customers confirm before approval?

The current quote or invoice version, measurements, product options, installation scope, payment expectations, warranty/support expectations, and any change-order details.